Our mission is to provide the best possible bandwidth at an affordable reality for all our customers.

READ THIS AGREEMENT CAREFULLY BEFORE USING ANY PIRADIUS SERVICE. THIS IS A LEGALLY BINDING AGREEMENT BETWEEN CUSTOMER (referred to herein as "Customer") AND PIRADIUS.

PIRADIUS SDN BHD (hereinafter referred to as "PIRADIUS") is a corporation organized and existing under the laws of Malaysia and having its principal executive office Unit 8.2, 8 Floor, Menara Aik Hua, Changkat Raja Chulan, 50200 Kuala Lumpur. Malaysia.

Please note that this agreement is subjected to change and it is Customer's responsibility to regularly check for modifications. If Customer signed up for the Service before the Posted/Revised date listed above, the new version will become effective thirty (30) days after the Posted/Revised date listed above. Continued use of the Service constitutes acceptance to the new version of this agreement

PIRADIUS reserves the right to refuse or terminate service to anyone, at any time and for any reason, including but not limited to violation of PIRADIUS's Acceptable Use Policy. Should PIRADIUS terminates Customer's service for a reason other than violation of the Acceptable Use Policy, PIRADIUS will issue Customer a refund for the remaining paid period of service. Under no circumstances is PIRADIUS responsible for any damages resulting from termination of service. PIRADIUS reserves the right to refuse service to particular individuals or entities, at its sole discretion, with or without cause.

It is the Customer’s responsibility to ensure that scripts/programs installed under Customer’s account are secure and permissions of directories are set properly. Permissions for most directories must be set as restrictive as possible such as 755 to avoid being hacked or compromised. Customer is ultimately responsible for all actions taken under Customer’s account. This includes the compromise of credentials such as user name and password. It is required that Customer use a strong and secure password. If the password is weak, customer’s account may be suspended until the password is replaced with a strong and secure password.

Customer is allocated a monthly bandwidth allowance and it varies according to the package purchased. Should the Customer’s account pass the allocated amount, the account will automatically be suspended. The account will be unsuspended when the next allocation period starts or when the Customer upgrade to a higher level of package or pay additional fees for the overages. Unused bandwidth in one month cannot be carried over to the next month.

All services provided by PIRADIUS may only be used for lawful purposes. The laws of Malaysia apply. The customer agrees to indemnify and hold harmless PIRADIUS from any claims resulting from the use of our services.

The amount customer pay for any packages will never increase from the date of purchase unless there are certain terms involved such as a first year promotion etc. PIRADIUS reserve the right to change any packages or prices listed in our website and has the right to adjust the amount of resources given to the packages at any time. Should the Customer request to upgrade the features of the subscribed package, there will be an upgrade fee incurred.

All services will have 1 year price contract. This means the price will be fixed for a period of 1 year regardless of whether the customer is paying monthly, quarterly or half year. In the event the customer request for a price adjustment, a contract breaking fees RM100.00 will be imposed.

Delivery periods can only be estimated. Exceeding the delivery time never entitles Customer to be paid damages or cancellation of the order. Should the delay is due to a reason within PIRADIUS itself such as PIRADIUS is temporarily or permanently unable to fulfill the order partially or completely, PIRADIUS reserves the right to partially or completely cancel or decline the order. PIRADIUS also reserves the right to deliver the order with a similar specifications or higher. PIRADIUS will notify CUSTOMER of such decisions. Once the service is delivered, it is the customer's responsibility to check and report back within 7 days for any discrepancies or related problems. PIRADIUS will take the effort to rectify the problem including reinstall or replace the entire server without any charges. However if the report is made after 7 days, there will be a charge for any services rendered.

Payments are generally due on the first day of each month or as per due date of the invoice, and PIRADIUS dispatches e-mail invoices prior to the expiry date. Emails are issued as a courtesy; Customer will maintain awareness of its usage levels and the fees it owes PIRADIUS and the due date. PIRADIUS will not accept the reason of late payment or no payment due to email not received. If payment is not received by ten (10) calendar days after the due date, Customer’s account will be suspended, and may incur a RM100.00 reconnection fee at PIRADIUS’s discretion. If the account is suspended for over ten (10) calendar days, there may be a RM250.00 setup fees whereby PIRADIUS needs to re-setup an entire server for the Customer. Accounts may be deleted if they have spent ten (10) or more calendar days in a suspended state. Accounts past due may be subject to interest at the rate of 3% per month. Any discrepancy or dispute in invoice or payment made must be reported to PIRADIUS within 30 days after payment is made. PIRADIUS will not accept any dispute in payment made after 30 days.

PIRADIUS will never sell or disclose Customer's contact information, data or Customer lists to any third party, unless required by law or specifically authorized by Customer.

PIRADIUS provides 24 hours Customer support and is committed to provide the best possible support for all Customers. For any service request not subscribed by the Customer, PIRADIUS reserves the right to charge RM100/hour for any website/server troubleshooting issues. PIRADIUS at its sole discretion reserves the right to deny providing services requested by the Customer with or without reasons. For any services rendered, charged or not charged, PIRADIUS provides the best effort services. PIRADIUS will not be held responsible for any other issues that resulted directly or indirectly due to the support given. Should there be inFILENAME_ANNOUNCEent whereby PIRADIUS provides FREE support to the Customer, this is a courtesy service and cannot be defined as evidence that PIRADIUS must commit to provide FREE support to the Customer. In this case, PIRADIUS reserves the right to stop providing courtesy service to the Customer at any time.

To ensure 100% Customer satisfaction, PIRADIUS provides 30 days money back guaranteed from the commencement date.

For any cancellation of products or services, Customer must provide prior notice of at least 30 days before the expiry date shown on current renewal invoice. As for yearly contract cancellation, PIRADIUS will charge Customer according to the monthly package terms and conditions that may have higher monthly fees, setup fees and other miscellaneous fees involved. Any discount provided during yearly contract will be void if the yearly contract is cancelled. The refund will be calculated via having the total yearly paid minus the total charged as per monthly package terms and conditions.

As for refund due to server or network downtime, Customer is responsible for notifying the billing department for any credits due for the month within seven days from the time of the incident. Customer should supply all relevant information, including ticket numbers, for credit to take place. All refund claims or cancellation must be done in writing or by fax or by support ticket with Customer’s root username and passwords for the server.

Customer will retain records of the terms and conditions of its Package for future reference. PIRADIUS may change Package prices or add or delete Package features or restrictions at any time, and such changes will not affect the initial agreement between Customer and PIRADIUS. In the event of any conflict between the terms of any Package and the terms of this Agreement, the terms of this Agreement will govern.

In order to prevent abuse to our services and our 30 days money back guaranteed policy, PIRADIUS will not provide refund if it is discovered that Customer is running "short-lived" website for Customer’s own interest. These websites are termed "short-lived" at PIRADIUS's own discretion which including and not limiting to websites on political campaign, lawsuit, investment etc.

Customer asserts that it has read PIRADIUS's Acceptable Use Policy ("AUP") and its Privacy Policy. Customer will adhere to the AUP and Privacy Policies and will not allow the Services or PIRADIUS equipment to be used for activities prohibited by such policies. PIRADIUS may revise the AUP from time to time by posting a new version thereof on the PIRADIUS Website, and Customer is responsible for awareness of such revisions. In the event of any conflict between the AUP or the Privacy Policy and this Agreement will govern. PIRADIUS may impose a penalty fees to the Customer if the AUP is broken.

PIRADIUS's services are provided on an "as is" and "as available" basis. PIRADIUS does not warrant that the service will be uninterrupted, error-free, or free from viruses or other harmful components. PIRADIUS makes no express or implied warranties, including without limitation warranties of title, noninfringement, merchantability, or fitness for a particular purpose. No advice provided by PIRADIUS or any of its representatives will create a warranty.

Customer agrees that it shall indemnify PIRADIUS harmless from any and all demands, liabilities, losses, costs and claims, including legal fees asserted against PIRADIUS, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless PIRADIUS against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with PIRADIUS; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from PIRADIUS's server.

PIRADIUS will not be liable for any consequential, incidental, exemplary, punitive, or multiple damages, even if PIRADIUS was advised in advance of the possibility of such damages. PIRADIUS's maximum liability arising out of or related to provision of its services will not exceed the total amount of fees billed to Customer during the twelve (12) months preceding the claim.

PIRADIUS will have no liability whatsoever for any claims, losses, actions, damages, suits, or proceedings resulting from: (i) other PIRADIUS Customers or third parties accessing Customer's data or assigned computers; (ii) security breaches; (iii) eavesdropping; (iv) denial of service attacks; (v) interception of traffic sent or received using PIRADIUS's service; (vi) Customer's reliance on or use of the service; (vii) mistakes, omissions, interruptions, deletions of files, errors, defects, delays in operation, or other failures of performance of the service; (viii) the accuracy, completeness, and usefulness of the service; or (ix) loss of data or loss of access to data.

PIRADIUS's limitations and exclusions of liability apply equally to PIRADIUS's officers, employees, agents, contractors, representatives, suppliers, subsidiaries, parents, and affiliated companies.